Job roles and responsibilities are as follows: 

​

• Ensure the delivery of quality services to individuals

  • Quality services consist of providing companionship, encouraging and supporting the clients to become more independent. 

  • Treating them how you would treat one of your own, and more. 

  • Building strong relationships with them, by taking the time to get to know them. 

  • Reading the ISP/AMFM to better understand and care for them. 

​

• Ensure health and safety compliance and maintain quality of standards​

​​

• Maintaining compliance by providing appropriate supervision. 

​​

• Knowing, understanding and implementing clients outcomes and HPC supports in accordance with the HPC documentation paperwork, ISP, AMFM,

​​

• Completing walkthroughs at the beginning and end of shifts to inform Leads of anything missing, broken, low on stock, etc. 

​​

• Provide information, advice, and support to residents

  • Being sure to provide companionship and taking time to communicate with each client. 

  • Take the time to get to know the clients in your care. 

​​

• Communicate with SSA’s, Caseworkers, Local Authorities and participate in meetings concerning clientele.

 

• Maintain of client files

  • By completing ALL paperwork each shift including documenting on HPC paperwork and shift summaries. 

​​

• Follow protocol regarding concerns via chain of command

  • Contacting the assigned “House Leads” before contacting “House Manager” or CEO. 

  • When calling off make sure to contact the appropriate personnel.  

​​

• Work varied hours

  • Work scheduled shifts, showing up on time. 

​​

• Always maintain professionalism

​​

• Conduct all other duties assigned by management

​​

• Will travel to multiple locations to manage client concerns

  • When traveling be sure to complete NMT transportation documentation whenever transportation is provided. 

​​

• Participate in case reviews

​​

• Maintain day to day operations of home during shifts

  • Including cleaning through out the shift, completing documentation, properly supervising, not playing on phone/video games/tablets/etc when DSP should be interacting with client, being supportive and encouraging. 

​​

• Report to house lead

​​

• Assist clients with daily living tasks, personal hygiene/care, meal preparation (cooking, cleaning, laundry, and running errands), household chores, medication administration, encouraging them to maintain proper hygiene.

 

• Implement client schedules and manage appointments

  • Communicate when appointments are made and approaching 

​​

• Transport residents to outing (shopping and/or other activities)

  • Complete transportation documentation

​​

• Provide companionship to the clients

​​

• Report any changes to house lead

​​

• Instruct and advise clients on household cleanliness, hygiene, nutrition, and finances

  • LEAD BY EXAMPLE! Be sure to assist with cleaning. We must ALL DO OUR PART!

​​

• Evaluate client needs and communicate plan for continued services

​​

• Document and initial that you have read logs

  • Make sure to print, initial and sign the back of the documentation paperwork.

 

• Communicate all shift swapping/changes to scheduling personnel

​​

• Turn in all receipts from outings to house lead. 

  • Store receipts properly until you are able to submit them

​​

• Utilize company vehicle for client transportation only with prior authorization from house manager

​​

• Ensure proper completion of all documentation and submission in timely manger

​​

• Attend all mandatory trainings

​​

• Report MUI’S and UI’s immediately to house lead